The Nature of Failure

Stages of systems failure

1. Problem exists.

2. We become aware of the problem because we see its effects.

3. We ineffectively treat problem because we don’t understand the cause.

4. Problem becomes a crisis when it becomes so disruptive that large numbers of people notice.

5. Resources are mobilized and actions are taken to resolve the crisis.

6. Ineffective actions fail to resolve crisis and creates new problems

7. Conditions continue to deteriorate

8. Confidence that the problem and crisis can be solved is lost.

9. System Fails.